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Accept Suggested Label

Accept the suggested label for a conversation, such as 'sales' or 'networking', and promote that suggestion to the conversation's active category. Identify the thread by its chat_id. The call returns an error if the chat_id is not found or no suggestion exists for it.

accept_suggested_labelPOST/api/v1/inbox/conversations/{chat_id}/accept-label
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crispy — bash

Example prompt: Accept the suggested label for conversation chat_9f2a

{
  "chat_id": "chat_9f2a",
  "label": "sales",
  "status": "accepted"
}
Permission scope
core
Access
Write
Category
Messaging

What you can build

Confirm smart category suggestions in one step to keep your inbox sorted
Promote a suggested label to active without typing it manually
Speed up inbox triage by accepting accurate classifications as you go
Reinforce the classifier with your approval of correct suggestions

Parameters

Inputs accepted by accept_suggested_label.

NameTypeDescription
chat_idstringThe chat_id of the conversation to accept the label for.

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