InMail failed with 'insufficient credits' even though you have Sales Navigator

If 'send_inmail' returns 'insufficient credits' but you know your Sales Navigator seat is active, this almost always means Crispy detected the account as a standard LinkedIn account rather than a Sales Navigator one. InMail draws from different credit pools depending on which LinkedIn product it sends through, so a Sales Navigator seat that Crispy doesn't recognize sends through the wrong pool and runs out fast.

Crispy detects Sales Navigator once, at the moment you first connect the account. To refresh that detection:

1. Go to your Crispy dashboard and open the affected account. 2. Click 'Reconnect', and make sure you complete the full LinkedIn login inside that flow, not just visit linkedin.com in another tab. Signing back into LinkedIn on its own doesn't tell Crispy anything. 3. If LinkedIn shows a 2FA or verification checkpoint during reconnect, complete it. The reconnect doesn't count until that step clears. 4. Give it a minute, then check 'get_account' with verify_session true. Sales Navigator should now show as detected.

If it still doesn't show as detected after a completed reconnect, contact [email protected] with your account ID. That points to a real detection issue on our side rather than something reconnecting again will fix.