Back to Help Center

'Invalid credentials' error

This error means the session between Crispy and LinkedIn has expired.

To fix it: 1. Go to your Crispy dashboard. 2. Click on the affected LinkedIn account. 3. Click 'Reconnect' and complete the authentication flow.

If the error only appears for certain actions (e.g., Sales Navigator search works but classic search doesn't, or vice versa), try reconnecting - different LinkedIn features can have independent sessions.

Still stuck? Email [email protected] or browse answered questions.