Sales Navigator errors: 'session expired', 'feature not subscribed', or 'out of your scopes'

These three errors all point to the same thing, and it is not a billing problem: your Sales Navigator sub-session has lapsed and needs a refresh.

LinkedIn runs Sales Navigator on a session that is separate from your main LinkedIn login, and it expires on its own schedule. When it does, only SN-gated actions are affected:

- Advanced search filters (seniority level, company headcount, years of experience) - InMail balance and InMail sending - Sales Navigator industry lookups

Meanwhile your main session keeps working, so classic people search, your feed, and messaging are unaffected. That mismatch is the giveaway that it's the sub-session, not your subscription.

To fix it: 1. Go to your Crispy dashboard. 2. Click on the affected LinkedIn account. 3. Click 'Reconnect' and complete the authentication flow.

Reconnecting restores both the main and the Sales Navigator sessions at once. Allow a minute for the session to fully initialize, then retry.

Two things worth knowing:

- Crispy returns these errors on purpose. Rather than silently returning an empty result (which you might act on as if the search genuinely found nobody), Crispy tells you the session is down so you can reconnect and re-run. - Treat the tool's error as the source of truth. Your account may still show Sales Navigator as 'detected' in the header, because that flag reflects what was found when you first connected. If an SN tool reports a session error, reconnect even if the header still shows SN detected. We are making that status live-checked so the header and the tools always agree.