Contacting support

If you cannot resolve an issue from this help center, reach us either way:

• Email: [email protected]. Include your account ID and a description of the issue.
• Use the 'contact_support' tool directly from your MCP client or agent.

Using the contact_support tool

Pass a subject (max 200 characters) and a message (max 5000 characters). By default the tool auto-attaches account diagnostics, which usually saves an entire back-and-forth round; set include_diagnostics to false if you prefer not to send them.

Set priority to 'urgent' only for genuinely blocking issues. The tool accepts up to 5 requests per hour per account.

What to include

1. The exact error message, copied verbatim. Crispy's error strings are specific on purpose, so the exact wording usually pinpoints the subsystem immediately.
2. The tool or command you ran, and roughly when.
3. Whether it happens every time or intermittently.

We typically respond within a few hours during business days.