Why Sales Navigator can stop working while the rest of LinkedIn is fine

This is the single most common Sales Navigator question, and the answer is reassuring: it's almost always a session refresh, not a broken subscription.

A LinkedIn login is actually two sessions, not one:

- Your main LinkedIn session powers everything standard: your profile, feed, classic people search, saved searches, and messaging. - A separate Sales Navigator sub-session powers everything gated behind your SN seat: advanced filters (seniority, company headcount, years of experience), InMail balance, and the SN-specific industry lookups.

LinkedIn issues these two sessions separately, and it refreshes the Sales Navigator one on its own schedule, more often than the main login. So it is completely normal to see your main LinkedIn session healthy while the Sales Navigator half has quietly lapsed.

What that looks like in practice: classic search, your feed, and messaging all keep working, but SN-only actions start returning errors like 'session expired', 'feature not subscribed', or 'out of your scopes'. Your subscription is still active. The sub-session just needs a refresh.

The fix is a 30-second reconnect from your Crispy dashboard. Reconnecting restores both sessions at once, so classic and Sales Navigator come back together. Think of it as routine maintenance, similar to re-authenticating any connected account.

Good to know: Crispy is deliberate about this. When the SN sub-session lapses, plain people search automatically falls back to the classic engine so your everyday searches keep running. And when something genuinely needs the SN seat, Crispy returns a clear, actionable error instead of silently handing back an empty result you might trust by mistake.